The Spirit of Mithila
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Grievance redressal

This page is a draft awaiting legal review and may change.

Draft for legal review. This text is a sensible starting point, not legal advice.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, you can contact our Grievance Officer:

Name: [to be appointed]
Designation: Grievance Officer
Email: grievance@[your-domain]
Address: [registered office address], Bihar, India

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt. Please include your order number and a short description.

You can also raise a support ticket from the help centre at any time.

Last updated 13 Oct 2026

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Install Mithila

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This is an installable web app, not an app-store download. It updates itself and uses very little storage.

Install Mithila

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This is an installable web app, not an app-store download. It updates itself and uses very little storage.